All orders placed by 5.30pm are dispatched within 3 working days, however we do aim to dispatch the very next working day subject to product availability. If you require delivery on a certain day then please do contact us in advance of placing your order on info@thetransformationchef.co.uk
DPD Local are the courier of choice for us here at The Transformation Chef and they deliver to you, across mainland UK, within a window of 8am-6pm and will leave your order safe should you not be in when they arrive. All customers will be able to select their preferences with DPD directly when you receive your confirmation text/email in advance of delivery.
Should you wish to arrange a split delivery of your order then please let us know in advance and we can arrange things accordingly for you.
Orders are dispatched Monday-Thursday each week. Weekend delivery is not available unfortunately, unless arranged with us in advance.
Mainland UK Delivery
Standard Shipping (orders £50+) - FREE
Standard Shipping (orders under £50) - £3.95
Delivery by 12 noon - £9.99
Delivery to Scotland and Ireland
The Transformation Chef delivers throughout the mainland UK however when it comes to Scotland, due to the freeze packs only having a certain cooling time, we cannot currently deliver to the areas in yellow or green unfortunately - sorry! Click here to see the full document.
We cannot currently deliver to Northern Ireland
Packaging Returns
We are now able to accept returns of our packaging insulation and ice packs.
Please note the following:
Please return a minimum of 2 orders worth of insulation per box
Ice packs must be defrosted, at room temperature and clean
How to return:
Pop your insulation and ice packs into one of our boxes. Click here to generate your returns label. Then securely attach the label to your sealed box and drop your box off at a Collect+ collection point near to you.
Please click here to discover your closest drop off location.
This service is completely free for you to use and is just one of the ways we are doing our bit to help the environment.